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Is Good Customer Service a Given?

This article is written from the perspective of a small business IT services provider, but good customer service is certainly not industry specific. By definition (from Wikipedia) – Customer service is the provision of service to customers before, during, and … Continue reading

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Good Customer Service Is a Numbers Game

Good customer service is fundamental to the long term success of any business. It is expensive to attract new customers and the task only gets larger with time because a small amount of growth is required each year by the … Continue reading

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